Terms and Conditions of Use
Welcome to STENBAR. By using this website and placing an order, you agree to the terms and conditions below. Please read them carefully before making a purchase.
1. General information
STENBAR is an online shop focused on stencil products for craft, decor, DIY, and creative projects.
We reserve the right to update, change, or replace any part of these terms at any time. The latest version will be available on this page.
2. Product information
We do our best to provide accurate product photos, descriptions, prices, and availability.
However, slight differences in color, size, material, or appearance may occur due to screen settings, lighting, photography, production batches, or manual measurement.
3. Orders
After placing an order, you will receive an order confirmation if the order is successfully submitted.
All orders are subject to product availability and payment confirmation. We reserve the right to cancel or refuse an order if there is incorrect pricing, unavailable stock, suspected fraud, or incomplete order information.
4. Prices and payment
All prices are shown on the website at the time of purchase.
Payment must be completed before an order can be processed. Available payment methods will be shown during checkout.
5. Shipping and delivery
Orders are usually processed within 3-7 business days after payment is received.
Most orders are delivered in about 20-30 days, depending on the destination country, customs processing, local delivery conditions, holidays, and seasonal delays.
Delivery times are estimates and cannot be guaranteed. If there is a significant shipping delay, we will do our best to contact you with an update.
6. Customer information
Customers are responsible for providing accurate shipping information, including full name, address, phone number, and email address.
STENBAR is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
7. Returns and order issues
If you receive a damaged, incorrect, or missing item, please contact us as soon as possible with your order number and photos of the issue.
We will review the issue and do our best to offer a reasonable solution, such as replacement, reshipment, partial refund, or refund, depending on the situation.
8. Cancellations
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible.
9. Customs, duties, and taxes
International orders may be subject to customs duties, taxes, import fees, or local charges. These charges are the customer’s responsibility unless otherwise stated during checkout.
STENBAR is not responsible for delays caused by customs processing.
10. Website use
You agree not to use this website for illegal, harmful, fraudulent, or abusive purposes.
You may not copy, reproduce, modify, distribute, or use any website content, images, product photos, logos, or text without permission.
11. Limitation of liability
STENBAR is not responsible for indirect losses, delivery delays caused by third parties, customs delays, incorrect customer information, or circumstances beyond our reasonable control.
12. Contact
If you have any questions about these terms, your order, shipping, or returns, please contact us through the contact page.